Remote Hearing Aid Care and Teleconsultation
What is Remote Hearing Aid Care?
Our remote hearing aid care service allows you to connect with our hearing care professionals from the comfort of your home. Adjustments, real-time testing and consultations can be made through the Oticon Companion app without an in-person visit, making hearing care more convenient and accessible.
What is Remote Hearing Aid Care?
Our remote hearing aid care service allows you to connect with our hearing care professionals from the comfort of your home. Adjustments, real-time testing and consultations can be made through the Oticon Companion app without an in-person visit, making hearing care more convenient and accessible.
Benefits of Remote Hearing Aid Care
Discover the benefits of remote hearing aid care and learn how it can make managing your hearing health easier and more convenient than ever.
Saves time
Remote hearing aid care allows you to receive support from our hearing care professionals without leaving home, saving you time and effort.
Real-time adjustment
Quick fixes and adjustments to your hearing aid can be done in real time, helping you enjoy clear hearing sooner.
Free to use*
Our Oticon Companion app is free to use so you can enjoy expert assistance without additional cost.
*Terms and conditions apply. For example, you will have to schedule an appointment with your audiologist, and services apply to operational hours only and do not apply to hospital patients.
Preparing for a Remote Consultation
What you need:
- Oticon hearing aids* with 2.4 GHz Bluetooth®
- Compatible iPhone, iPad or Android device*
- The Oticon Companion app
- Stable Internet connection with a recommended minimum speed of 1/1 Mbit/s
How to register:
- Download the Oticon Companion app on your mobile device. If you have the Oticon ON app downloaded on your device, we recommend deleting it to prevent compatibility issues.
- Register with a valid email address.
- Ensure that the data location of your profile is set to Malaysia.
- When scheduling the appointment, give the audiologist the email address you used to register for the app.
*They should have sufficient battery power (e.g. >50%). If you experience compatibility issues with the app, update your hearing aids to the latest firmware and try again.
What Happens During a Remote Consultation?
If you are joining a remote hearing aid consultation for the first time, here is what you can expect. Please note that Bluetooth audio streaming will not be available during the session; you will hear the audio through your phone’s loudspeaker.
Once your audiologist connects to your hearing aids:
- You will be able to see and talk with them just like a video call.
- The L and R graphics on your mobile screen will change from blinking to steady green.
Uploading and saving the new settings on your hearing aids:
- The L and R graphics will turn orange once the new settings are uploaded to your hearing aids.
- When the settings are successfully saved, the graphics will turn green again.
Ending the consultation:
- Before ending the appointment, your audiologist will restart your hearing aids by turning them off and on, and you will hear a jingle.
- The appointment will wrap up with a message saying ‘Visit ended’ on your screen.
Do’s and Don’ts During a Remote Consultation
Preparing for a remote consultation is simple, but a few helpful tips can make the experience even smoother.
| Do’s | Don’ts |
|---|---|
Customer Reviews
Kar Siew Lee
Dr. Shireen Hashim
Khong Yi Low
FAQs About Remote Hearing Aid Care
Can all hearing aid settings be adjusted remotely?
Enquire with your hearing care professional to find out more.
Can I switch off my camera during the remote consultation?
Can I pick up a phone call during the remote consultation?
What should I do if I experience interruptions with my internet connection?
- Interruptions that occur for less than 30 seconds: Once your internet connection is re-established, the Oticon Companion app will automatically reconnect you to your audiologist.
- Interruptions that occur for longer than 30 seconds: Once your internet connection is re-established, you will need to select the ‘Try to reconnect’ option on the app or terminate the appointment.
Are video or audio recordings stored after the remote consultation?
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